Instructions and Troubleshooting

Instructions and troubleshooting products from the Dog Bite Law Bookstore.

Software Required for Most Products

What To Do If Your Dog Is Injured Or Killed:

Dog Bite Litigation Forms:

General:

Software required for most Dog Bite Law Bookstore products

The odds are 99% in your favor that you have all four of the programs listed below. If you are on a Mac, you have them. If you are on a PC, you probably have them, but if you don’t, then you can get them for free:

1. PKZip, WinZip or another software program that will decompress a compressed file. You probably have this software already. If you do not, you can get it for free by clicking here .

2. Adobe Acrobat, Adobe Reader or another program that will read files in the format known as “PDF,” which stands for “portable document format. Again, you probably already have Adobe Reader. If not, you can get it for free by clicking here.

3. Any word processing program, such as Wordpad, MS Word, or WordPerfect. You certainly have this; it is the program that you write letters with. Wordpad comes with every Windows computer.

4. Your Internet browser. Obvioiusly, you have this too, because it is how you were able to read the Dog Bite Law website.

Downloading What To Do If Your Dog Is Injured or Killed to a PC

1. If you already have downloaded to your Desktop, skip to Step 5. If you have not downloaded yet, follow the easy directions in Steps 2 through 5.

2. Click the link that you were given after your purchase.

3. If asked to log in at www.yousendit.com, do so. It’s safe, secure, and won’t spam you.

4. Download your product to your Desktop.

5. Exit all programs.

6. Go to your Desktop, and click on the file entitled “What To Do If Your Dog Is Injured Or Killed 4th Ed.zip.” The extraction program will start.

7. Click on “Extract.” Note the name of the folder that you are extracting to. The book will be extracted, meaning that it will be inside a folder where you extracted it. Then click on “OK” when you get the message, “Extraction completed.”

8. Go to the folder where you extracted the book to, and skip to step 9, below. If you don’t remember the name of the folder, click on “Start,” then click on “Search.” When you get there, type “What To Do” in the box for the name of the folder, an thein ad then click on “Search.”

9. Click on the subfolder entitled “What To Do.” Make sure it is the subfolder, not “What To Do If Your Dog Is Injured Or Killed 4th Ed.zip.”

10. Inside “What To Do,” click on the file entitled “What To Do If Your Dog Is Injured Or Killed.htm.”

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Downloading What To Do If Your Dog Is Injured or Killed to a Mac

1. If you already have downloaded to your Desktop, skip to Step 5. If you have not downloaded yet, follow the easy directions in Steps 2 through 5.

2. Click the link that you were given after your purchase.

3. If asked to log in at www.yousendit.com, do so. It’s safe, secure, and won’t spam you.

4. Download your product to your Desktop.

5. Run an unzipping program on the file you downloaded. If you don’t need instructions on how to do that, then skip to step 8. If you don’t have an unzipping program, then get the popular ZipIt. Download a free trial copy of it.

6. If you are using Zipit, click on the file that you downloaded from the Dog Bite Law Bookstore, and drag it into the ZipIt window, onto the icon that says “Drop files to zip here.”

7. After following step 6, the file from the Dog Bite Law Bookstore will now have a zipper icon. Drag it to the other icon, which just says “Zip it.” This will “explode” the file.

8. After the unzipping of the file, close all open programs.

9. Find the subfolder entitled “What To Do.”

10. Inside “What To Do,” click on the file entitled “What To Do If Your Dog Is Injured Or Killed.htm.”

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Instructions for What To Do If Your Dog Is Injured or Killed

These instructions are for PC and Mac.

After you download the book and set it up, as described above, you are ready to use it.

Close all open programs. All of them. No exceptions. Not even one exception, no matter what you think.

Then open My Computer if you are on a PC. I will say that again: My Computer. Not your word processing program, not Adobe Acrobat. If you are on a Mac, you will be opening the program the usual way.

Use My Computer to find the folder called “What To Do.” Open that folder. Inside it, click on “What To Do If Your Dog Is Injured Or Killed.htm.”

Remember, there is a difference between the file that you first get, which is a ZIP file, and the file that opens the book when you want to read it, which is an HTM file. You use the ZIP file to set up the book on your computer, and you use the HTM file to read the book.

If your dog was injured in a dog-vs.-dog incident, the you should start by using the Liability Wizard. For any other case, do not use the Liability Wizard.

Read the text, which is Part 1 of the book. As you do so, use the forms, which are in Part 3.

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Downloading Dog Bite Litigation Forms to a PC

1. If you already have downloaded to your Desktop, skip to Step 5. If you have not downloaded yet, follow the easy directions in Steps 2 through 5.

2. Click the link that you were given after your purchase.

3. If asked to log in at www.yousendit.com, do so. It’s safe, secure, and won’t spam you.

4. Download your product to your Desktop.

5. Exit all programs.

6. Double-click on the file that you downloaded. The extraction program will start. Note that your extraction program will let you select where you want the forms to “land” onto your computer. Be sure to “aim” the forms at your Desktop or somewhere that is very convenient for you to find them!

7. Click on “Extract.” The individual documents will be extracted as new files. Then click on “OK” when you get the message, “Extraction completed.”

8. You will see the files on your Desktop (or in the folder that you put the download into in Step 4, above.)

9. Open the .rtf files if you are using any word processing program except WordPerfect. If you use WordPerfect and there is a .wpd file for the document that you want, then use that .wpd file; otherwise, use the .rtf file.

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Downloading Dog Bite Litigation Forms to a Mac

You have two choices. The best one is the self-help way because it will introduce you to ZipIt, a Mac product that will enable you to open all files that are created and zipped on PCs. You will find that ZipIt helps you work with attorneys who work on PCs. These instructions, and your free download of ZipIt, may prove invaluable to your office. Here is the self-help way:

1. If you already have downloaded to your Desktop, skip to Step 5. If you have not downloaded yet, follow the easy directions in Steps 2 through 5.

2. Click the link that you were given after your purchase.

3. If asked to log in at www.yousendit.com, do so. It’s safe, secure, and won’t spam you.

4. Download your product to your Desktop.

5. Run an unzipping program on the file you downloaded. If you don’t need instructions on how to do that, then skip to step 8. If you don’t have an unzipping program, then get the popular ZipIt. Download a free trial copy of it.

6. If you are using Zipit, click on the file that you downloaded from the Dog Bite Law Bookstore, and drag it into the ZipIt window, onto the icon that says “Drop files to zip here.”

7. After following step 6, the file from the Dog Bite Law Bookstore will now have a zipper icon. Drag it to the other icon, which just says “Zip it.” This will “explode” the file.

8. After the unzipping of the file, close all open programs, and double-click on the form that you need. You will see all of them.

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Instructions for the Dog Bite Litigation Forms

Please observe the following guidelines:

1. After unzipping the zip file (see above), open Windows Explorer (i.e., My Computer).

2. If you are a Word user, double-click on DOC and/or RTF files, and on PDF files. You cannot use the merge files. Do not use Word or Acrobat to directly open anything! Skip 3 and 4 below, and go to number 5 below.

3. If you are a WP user, double-click on WPD files, and on PDF files. You can use RTF files only where there are no WPD files for a particular topic. NEVER use WP to open anything except for “merge” files, which begin with the word “MERGE” and have the extension of .DAT or .FRM. The “merge” system in WP is a tremendous timesaver AFTER you learn how to use it; don’t try to learn it if you are under the gun! To open the .dat file and insert your data, you should open WordPerfect first, and use WordPerfect to open the file. Ignore all warnings that tell you that these files are Windows System files because obviously they are no such thing.

4. Windows puts a Windows Media icon on the .dat files. That’s an assumption that Windows makes, and it’s incorrect, so ignore it.

5. The forms come with START HERE files. You MUST READ THESE FILES!!! They contain not only instructions but also advice about what traps and pitfalls to avoid, and what kinds of provisions you need to look for in things like a structured settlement agreement.

6. Upon the forms themselves, you will find some tips for getting the most out of them.

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Troubleshooting All Products

I downloaded a zip file, but I don’t know what to do next

The forms arrive in a plain vanilla .zip file. Put this zip file where you want the forms to end up, such as on your Desktop or into a new folder that you create for your forms. Then double click on it. If nothing happens or your browser opens but you get a blank screen, then you need a program that unzips your zipped files. You can get a 30-day trial version of PK Zip at no cost by clicking here. If you are a Mac user, download a free trial copy of ZipIt.

When I click on the downloaded file, my Internet browser opens and I get a blank screen (applies only to What To Do If Your Dog Is Injured Or Killed)

You have to unzip the file. Read the answer to the question above.

It’s working but I don’t know where to start (applies only to What To Do If Your Dog Is Injured Or Killed)

After you install the book, start with Volume 1: Text. It will tell you how and when to use Volume 2: Liability Wizard and Volume 3: Forms.

To get a head start, you can immediately start Volume 3: Forms and Print out the Case Brief Worksheet.

You might never be asked to use Volume 2: Liability Wizard because it only applies to cases where one dog attacks another dog.

It isn’t running at all (applies only to What To Do If Your Dog Is Injured Or Killed)

The system requirements are:

1. A word processor to fill out the letters and other forms.

2. An Internet browser to run the Liability Wizard.

3. Adobe Reader to read the book. If you do not have it, download a free copy by clicking here.

4. An active Internet connection will enable you to jump to the Dog Bite Law web site and other research sites when necessary, but you can do everything else without going onto the Internet.

I didn’t receive the contract, book or the forms in the mail yet.

Each item is a download. It doesn’t come in the mail! You have to download it from the Dog Bite Law Bookstore.

If you are completely sure that you paid for it, then you have to write to Kenneth Phillips and someone in his office will investigate whether your purchase went through. If it did, then you will be sent YET ANOTHER link to your product. Please be sure you paid for it before you ask us to do this. We are very busy.

I can’t find a link to download my video

As it says over and over throughout the bookstore, the videos are mailed to you. You can’t download them because they are too large to be downloaded over the Internet.

It’s on my computer but it won’t work!

Either you didn’t unzip the downloaded files, or you didn’t close all of your open programs, or you are clicking on the wrong starter file.

Start with the file you downloaded. Double-click it. PKZip, WinZip or another file decompression program should start. If not, you can download PKZip for free by clicking here. After you download it and set it up on your computer, go back to the file you downloaded, and double-click it. You should then see your file compression program. Follow its directions to unzip the downloaded file.

Then close all open programs. All of them. No exceptions.

Then open My Computer. Not your word processor or anything else.

Use My Computer to find the folder for the item.

Once there, click on the .htm file if your problem is with What To Do If Your Dog Is Injured Or Killed. If your problem is with the litigation forms, you must click on forms that match your word processor: .doc if you use MS Word, .wpd if you use WordPerfect, or .rtf if you are trying to open the Deposition Outline. If your problem is with a contract, click on the format you need: .pdf if you want a perfectly printed contact (and to do this, you need to have Adobe Reader on your system), or use .rtf or .doc if you want to make changes in your word processor.

It keeps asking me, “Do you want to replace the file?” (or, I downloaded it but I can’t find it)

You have downloaded the contract, book or forms, but you did not notice the folder that they are in. Here’s what to do:

Exit all programs.

Click the “Start” button.

Select “Search.”

Answer the question “What do you want to search for?” by selecting “All files and folders.”

In the top box, type “temporary-care” if you bought “Agreement for the Temporary Care of a Pet,” “what to do if” if you bought “What To Do If Your Dog Is Injured Or Killed,” or “Dog_Bite_Law” if you bought the litigation forms.

Click the “Search” button.

If you followed these directions, the search will list one or more documents. Double-click on the one that ends in “.ZIP.” Do not click on any other the others.

Answer the prompts that appear on your screen. This will set up the item on your computer. Please note where you set it up!

It keeps telling me, ‘Invalid File Type’

Your word processor or some other program is running! Close it now! Use My Computer to click on the starter file.

If that doesn’t work, you don’t have the free Adobe reader. Go to adobe.com and download it. Then restart the item.

It looks funny and keeps buzzing, or there is a message that says a popup has been blocked

You are using Internet Explorer or another browser with popups blocked. Unblock the popups.

Nothing seems to help

If you have tried everything, send a message to Kenneth Phillips and tell him what’s wrong, what you’ve tried, and what kind of a computer you are using (PC or Mac).

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